We use cookies to collect information on your use of our website. You have the option to decline cookies or customize them, however, in that case, you might not fully experience our online interactive features.

Cookies are small files that contain data of your visit to our website. When you visit our website for the first time, we shall ask you to review our cookies policy and give your consent to use them. The cookies are to collect your information and store it on our website so that we can understand and remember your choices and preferences. By accepting the cookies, the website can identify your device and make your visit to the website more personalized. Cookies also help us identify the most desired parts of the website for you by analyzing how much time you or any visitor spend on any specific page, which helps us to improve our service and provide you with a better experience. Cookies collect information about your use of our services and provide you with relevant content and advertisements.

Some services can only be realized by using “Cookies”. Often, you can modify the acceptance level of Cookies or reject them according to your preferences. However, this may affect your experience of the website and the full features of the services.

Transcom Digital Online Store’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, the pages they visit measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

This policy applies to information we collect or use on sites and applications owned or controlled by transcomdigital.com.

Transcomdigital.com is not responsible for the privacy policies or practices of ad networks and other websites’ links, third parties with whom we work to provide you personalized services

Transcom Digital collects, stores and uses your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address, telephone number, mobile number, fax number, payment details, payment card details or bank account details. This would also include information on you when you have availed or guaranteed a loan.

Sometimes, we could also collect your ID, such as a ‘Driving License’, or ‘NID’. We also collect demographic information, e.g. your age and gender and other information such as your location, postcode, purchase history, shopping preferences, interests and favorites. We collect such information either directly, or through our business partners. When you visit our website, we may also collect information on your computer, including your IP address.

Transcom Digital collects information from the customers or clients through direct contact, upon registration, upon consent with the terms and conditions and sometimes through third-party sources, upon consent from the customer or client. We will collect personal information only when such information is absolutely necessary.

Personal information may be collected by Transcom Digital in a number of circumstances, including when a customer makes an enquiry with us via email or telephone; visits our websites; lodges an enquiry or application in relation to any Transcom Digital products or services; or applies for employment with Transcom Digital.

Transcom Digital may work out arrangements with ‘Third Parties’ (including Third Parties with whom Transcom Digital has partnered to provide a customer with its various products or services using the (Transcom Digital Brand) to collect the customer’s personal information in circumstances where the Third Party notifies the customer at the time of collection, that his/her personal information will be provided to Transcom Digital.

When a customer applies for a product or service offered on transcomdigital.com, Transcom Digital or its third-party partners may also collect the customer’s credit-related personal information following credit checks that third parties conduct in connection with the customer’s application.

Personal information may be collected by Transcom Digital in a number of circumstances, including when a customer makes an enquiry with us via email or telephone; visits our websites; lodges an enquiry or application in relation to any Transcom Digital products or services; or applies for employment with Transcom Digital.

Transcom Digital may work out arrangements with ‘Third Parties’ (including Third Parties with whom Transcom Digital has partnered to provide a customer with its various products or services using the (Transcom Digital Brand) to collect the customer’s personal information in circumstances where the Third Party notifies the customer at the time of collection, that his/her personal information will be provided to Transcom Digital.

When a customer applies for a product or service offered on transcomdigital.com, Transcom Digital or its third-party partners may also collect the customer’s credit-related personal information following credit checks that third parties conduct in connection with the customer’s application.

Transcom Digital will use personal information for the purpose for which it has been provided and which has been duly notified to the information provider at the time of collection. Transcom Digital will also use the information in a manner that is relevant to the purpose and which has been acknowledged. However, Transcom Digital may use the collected information for relevant secondary purposes, and for the purposes of providing Transcom Digital products and services to the customer; providing Transcom Digital branded products and services that are supplied by our third-party partners; Transcom Digital’s internal management needs and marketing activities, including marketing activities relating to Transcom Digital branded products and services that are provided by our third-party partners; responding to any inquiries or comments that you submit to us; assessing, processing and managing your applications for products and services or Transcom Digital branded products and services offered by our third-party partners, including to assess your credit risk and Transcom digital’s risk; any other purpose you have consented to; and any use which is required or authorized by the Laws of Peoples’ Republic of Bangladesh In most cases, Transcom Digital will try to inform all the purposes of the information in time of collection. Transcom Digital continuously develop internal systems and security measures to protect your data in accordance with technological standards and perform appropriate internal audits.

Transcom Digital may disclose your personal information to third parties it ordinarily engages for the above purposes; organizations that provide products or services used or marketed by Transcom Digital; any person or entity to whom you have consented to Transcom Digital disclosing your personal information to; and any person or entity to whom Transcom Digital is required or authorized to disclose your personal information to, as required by law. Transcom Digital will also respond promptly to requests from the individuals to disclose or amend/remove personal information, to the extent required by relevant laws and regulations. We shall acknowledge and take your consent for the disclosure of your information in cases other than above.

Individuals will have the right to access their personal information provided to Transcom Digital. You may request access to your personal information in Transcom Digital’s customer account database, or seek correction of it, by contacting our customer service team.

Transcom Digital, depending on circumstances and necessity, may charge a reasonable fee, to cover the charges of retrieving your personal information from our customer account database. Transcom Digital will however not charge you for making the request.

If you believe that Transcom Digital holds personal information on you in its customer account database, which is inaccurate, incomplete, outdated, irrelevant, or misleading then you may request its amendment and Transcom Digital will respond to such requests within a reasonable time. Transcom Digital will not charge you for correcting your information.

If Transcom Digital no longer needs your personal information for any of the purposes set out in this policy, or as otherwise required by Law, Transcom Digital will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

Transcom Digital will take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorized access, modification or disclosure.

You have the freedom to opt-out of receiving marketing communications from Transcom Digital, at any time. Unless you opt-out, it is considered that you have your consent to receive direct marketing communications from Transcom Digital, and the handling of your personal information as detailed above, will continue. Each Transcom Digital marketing email will have an unsubscribe function, allowing the customer to unsubscribe from all future marketing communications. All of Transcom Digital marketing SMS messages will also contain an unsubscribe feature. Apart from these channels, the customer can opt-out from receiving marketing communications at any time by emailing [email protected] Transcom Digital can stop sending you the marketing communications at any point in time, in regard to relevant changes of policy or when the company decides to not continue. 

If you require further information on this policy or wishes to file a complaint about a breach of the APPs by Transcom Digital, you may please contact us at [email protected] or visit our office at above mentioned given address. A senior member of staff will review your complaint within 7-10 business days (maximum) and respond to you in writing, advising what action(s) Transcom Digital will take following the complaint.

Transcom Digital Website

The customer, while transmitting personal information from his/her computer to a Transcom Digital website or to a Transcom Digital branded website operated by one of our third-party partners, must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than the lawfully allowed liability, Transcom Digital will not be liable, in any way, relating to any breach of security or any unintended loss or disclosure of that information.

Transcom Digital run websites and Transcom Digital branded websites run by our third-party partners may use “cookies” to help personalize customer online experience and save time.

Transcom Digital reserves the right to modify this Privacy Policy in whole or in part from time to time without notice. The amendments will be effective immediately upon posting the amended Privacy Policy on the Transcom Digital website.